About Uniting Financial Services

Login Security Keep your login details unique and privateIt’s important to keep your Internet login details and Passcodes secret. This can better safeguard your online activity, but more importantly, it’s the first step to ensure you’re covered in the event of loss. Also remember:when conducting banking activities, take safeguards to ensure no one else is able to observe or access credentials or other IT security information;use strong passcode controls by adopting passcodes that are difficult to guess; changing passcodes regularly; avoiding reuse of passcodes; and not selecting the option on browsers for storing or retaining user identifiers and passcodes; andapply appropriate controls for securing your computers and other devices used to access investment services.Remember Uniting Financial Services will never ask you to update, verify or correct your Internet investment details directly into an email reply or over the phone.In the event that an unauthorised transaction occurs – you must notify us immediately to minimise any loss. Refer to your Product Disclosure Statement for more information about passcode security.The following are some other simple steps to help you protect your information and your money.Types of fraud Phishing, hoax emails and suspicious phone calls– scams that request your account information“Phishing” is a form of Internet fraud that aims to steal valuable information such as card numbers, user IDs and passwords. A fake web site is created to look similar to that of a legitimate organisation, typically a financial institution such as a bank or insurance company. An email or SMS is sent requesting that the recipient access the fake web site and enter their personal details, including security access codes. The page looks genuine but users entering information are inadvertently sending their information to the fraudster.Beware of hoax emails designed to look like they’ve come from Uniting Financial Services asking for personal information as they are fraudulent. Also be aware of phone scams where criminals pretend to be calling from Uniting Financial Services. When receiving phone calls, be naturally suspicious and call us back if you are not comfortable.On occasion we may need to call you to discuss your investment or to answer a question from you. As part of the call, we may need to verify that we are speaking to the correct client by asking you some random security questions.If you do not feel comfortable or have any concerns about the legitimacy of the call, please call our Partner Solutions and Support team on 1300 133 673Identity theft Identity theft is on the increase in Australia. It can take many forms, from fraudulent credit card use, to your entire identity being used to open accounts, obtain loans, and conduct other illegal activities.Be suspicious if anyone asks you for your personal information. Scammers use convincing stories to explain why you need to give them money or personal details.Here are 6 simple strategies to help protect your financial identity:a) Ensure your letterbox is locked and check it for tampering. If you’ll be away from home for an extended period, arrange for mail to be held at your local post office or have a friend collect it.b) Safely dispose of personal and financial information such as account statements, bills and receipts, by tearing or shredding them before throwing them awayc) Sign up to electronic statements, which can be viewed and downloaded when banking online: eStatements are also good for the environmentd) Check you’ve received all expected bills and statements as a missing statement could mean a thief has removed it from your mailboxe) If you are moving house update your details straight away. Complete the “Change of Details” application form and forward to our Partner Solutions and Support team. This can be located on our websitef) Do we have your mobile or telephone number? Knowing your current contact details will enable us to contact you quickly if suspicious activity is detected. Complete the “Change of Details” application form and forward to our Partner Solutions and Support team. This can be located on our website.g) Ensure that your computer and other devices such as mobile phones that you use to access banking services are safe. To achieve this ensure you have internet security protection such as up-to-date anti-virus software, up-to-date computer browsers (e.g. Internet Explorer, Firefox) with firewalls activated. Scan your computer regularly and turn on automatic updates.Always take your time to check whether a request is genuine. You can verify Uniting Financial Service requests by calling the Partner Solutions and Support team on 1300 133 673 Monday to Friday between 9am and 5pm.Viruses and Trojans Viruses and Trojans are harmful programs that are loaded onto your computer without your knowledge. The goal of these programs may be to obtain information, hinder the performance of your computer, or flood you with advertising.Viruses spread by infecting computers and then replicating. Trojans appear as genuine applications and then embed themselves into a computer to monitor activity and collect information.Using a firewall and maintaining current virus protection software can help minimise your chances of getting viruses and inadvertently downloading Trojans.Spyware and Adware When clicking on pop-up advertisements – ones that “pop up” in a separate browser window – it’s possible you are also downloading “spyware” or “adware”. These programs often come bundled with free programs, applications or services you may download from the Internet.Spyware or Adware software covertly gathers your user information and monitors your Internet activity, usually for advertising purposes.Be cautious about clicking on Internet banners and pop-ups or downloading free programs. Maintain current security software to detect and remove spyware.

  CallInvestments and Lending: 1300 133 673Other enquiries: 02 8267 4300

  Emailcontactus@unitingfinancial.com.auWe are here to help.

  Post P.O. Box A2178, Sydney South NSW 1235  

  AddressLevel 10, 222 Pitt Street, Sydney NSW 2000

  Important for you to know Financial services are provided by The Uniting Church (NSW) Trust Association Limited ACN 000 022 480, ABN 89 725 654 978, AFSL 292186 (“UCTAL”) and by The Uniting Church in Australia Property Trust (NSW) ABN 77 005 284 605 (“UCAPT”) (together and separately “Uniting Financial Services”), for The Uniting Church in Australia, Synod of NSW and the ACT (“Synod”), under a s.911A Corporations Act 2001 (Cth.) authorisation and pursuant to APRA Banking Exemption No. 1 of 2021 and ASIC Regulatory Guide 87 and ASIC Corporations (Charitable Investment Fundraising) Instrument 2016/813 exemptions. Uniting Financial Services® is a registered trademark of UCTAL used with permission of UCAPT. None of The Uniting Church in Australia, UCAPT and UCTAL is prudentially supervised by APRA. Therefore, investments with or contributions to these Uniting Church organisations will not receive the benefit of the Financial Claims Scheme or the depositor protection provisions in the Banking Act 1959 (Cth.). All financial services and products are designed for investors who wish to promote the religious and charitable purposes of Uniting Financial Services and The Uniting Church in Australia and for whom profit considerations are not of primary importance in their decision to invest. The information on this page has been prepared without considering your objectives, financial situation or needs. You should, before acting on it, consider its appropriateness to your circumstances or refer to the relevant disclosure document. Loan applications are subject to credit approval. Interest rates are subject to change. Fees and charges may apply.